Definitions and legal references.

This Website.

The ‘website’ at https://www.generateuk.co.uk through which Personal Data of the User is collected.

Cookies.

Small pieces of data are stored in the User’s device.

Generate UK.

Generate UK is a company registered in England with company number 06514515.

Unless otherwise indicated, this website and its contents are the property of Generate UK and/or its subsidiaries, affiliates, or assignees. The site and its contents are protected, without limitation, pursuant to U.K. and foreign copyright and trademark laws. By accessing this website, you agree to the following terms and conditions. If you do not agree, you have no right or license to access this website and you should not do so.

General Terms.

You are authorised to download one copy of the material on this website on one computer for your personal, non-commercial use only. In doing so, you may not remove or in any way alter any trademark, copyright, or other proprietary notice.

Except as allowed in the preceding sentence, you may not modify, copy, distribute, republish, commercially exploit, or upload any of the material on this website without the prior written consent of Generate UK. No intellectual property or other rights in and to this website, other than the limited right to use set forth above, are transferred to you. Generate UK makes no representations or warranties with respect to this website or its contents, which are provided for use “as is.” Generate UK disclaims all warranties, express or implied, including without limitation the implied warranties of title, non-infringement, merchantability and fitness for a particular purpose, with respect to the website and any website with which it is linked. It is your responsibility to evaluate the accuracy and completeness of all information, opinions and other material on this website or any website with which it is linked. Pricing information is subject to change without notice.

To the fullest extent permitted by applicable laws, Generate UK and its employees, agents, suppliers, and contractors shall in no event be liable for any claims, charges, demands, damages, liabilities, losses, and expenses of whatever nature and howsoever arising, including without limitation any compensatory, incidental, direct, indirect, special, punitive, or consequential damages, loss of use, loss of data, loss caused by a computer or electronic virus, loss of income or profit, loss of or damage to property, claims of third parties, or other losses of any kind or character, even if Generate UK has been advised of the possibility of such damages or losses, arising out of or in connection with the use of this Web Site or any Web Site with which it is linked. You assume total responsibility for establishing such procedures for data backup and virus checking as you consider necessary.

Copyright.

All website design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software and all other material on this website are copyright Generate UK and its affiliates, or their content and technology providers. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print in hard copy portions of this website for the sole purpose of placing an order with Generate UK. Any other use of materials on this website, including reproduction for purposes other than those noted above, modification, distribution, or re-publication, without the prior written permission of Generate UK is strictly prohibited.

Trademarks.

Generate UK referenced on this Web site is the trademark or registered trademark of Generate UK in the UK and/or other countries. Other product and company names mentioned on this Web site may be the trademarks or registered trademarks of their respective owners.

Complaints.

Generate UK take feedback about our service very seriously. During the course of our agreement, you will be contacted on a regular basis to obtain your ongoing feedback.

If you are dissatisfied or would like to make a comment about any aspect of our service there are a number of ways you can do this.

We would advise all contract clients to raise any issues with their Account Manager. All non-contract clients can either call or email our Head of Business Operations Adele Smith with their concerns:

Telephone.

Call Generate UK by telephone using the number 01635 887711

Email.

Send an email to Generate UK using the address info@generateuk.co.uk

Following this, if you remain dissatisfied or would prefer to make a formal complaint a summary of our process is set out below.

• Please put your complaint in writing to: Generate UK Ltd, Unit 13, Thatcham Business Village, Coltthrop Way, Thatcham, Berkshire, RG19 4LW.
• Your complaint will be acknowledged within 2 business days of receipt.
• A senior member of staff will investigate the complaint. We will do this as quickly as possible. We will meet with you if you wish to discuss the complaint in more detail. We aim to respond in full within 28 days.