Knowledge Manager Features PDF Print E-mail
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Powerful & Fully Featured

Staff, customers and partners can access information locally or over the Internet and Generate Knowledge Manager's powerful group-based permission architecture makes it easy to share knowledge with only the people or groups you choose.

Features to reduce customer support:

  • A completely web-based self-help system

  • Active Response System integrates into any website form

  • Categorise information by area, product, etc

  • Customers can easily search knowledge items and attachments (MS Office and PDF)

  • Built-in feedback loops help your staff improve knowledge items based on customer input

  • RSS Feeds allow customers to instantly see new knowledge items

  • Customers can store their own favourites list

  • Glossary of terms to define technical words for customers

  • Popular search terms make it easy to find fast help

 
 

Features to make sharing company documents and procedures easier

  • Accessible through any computer with a web browser

  • Group based permissions and access

  • Categories can be password protected and restricted

  • Integration with LDAP for single sign on (SSO) support

  • Built in feedback loops to help your staff improve knowledge

  • Publishing work flow for granular control over content

  • Revisions are created and saved automatically when an item is updated

  • Fast, accurate searching and indexing of content and attachments (MS Office and PDF)

  • Popular search terms make it easy to find help fast

  • Customisable with your company logo and colour scheme


Features to reduce staff training time:


  • Upload company procedures and documents (MS Office or PDF) which are instantly indexed and searchable


  • Categories can be password protected and restricted


  • Built in feedback loops help your managers improve training over time


  • Integration with LDAP for single sign on (SSO) support


  • Popular search terms make it easy to find help fast



 
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